About my order
How long does it take to process my order?
We process orders Monday to Friday, from 8am to 5pm. Each order is usually processed by the next business day, and is shipped within 3 business days. As soon as your order leaves our warehouse, you will receive an email with a tracking number to follow it!
When will I receive my order?
We proceed your order between 1 to 3 business days. Once your order leaves our warehouse, you can allow 3 to 5 more business days for our carrier to deliver your tires or wheels. Our partners do their best to ship your order as fast as possible almost anywhere in Canada.
Please note that you may experience some additional delays for which we are not responsible. We will do our best to assist you in the follow-ups.
How do I track my order?
Pretty easy! Once your order has left our warehouse, you will receive an email with the carrier’s tracking number.
Can I cancel or change my order?
Yes, you can. But you must notify us as soon as possible. Important: if your order has already left our warehouse, extra fees will apply to cancel or modify your order. Send us an email at firstname.lastname@example.org with your complete name, order number and the change needed.
I did not receive the right tire/wheel size, what should I do?
Oops! Something went wrong! But we won’t let you down! If we unfortunately sent the wrong size or product you ordered, we will gladly take back the wrong items and send the good ones, with no charge. If you made a mistake while ordering, then some extra fees will apply to return your order and send the good one, as well as for the price adjustment of new products.
Contact us to report the situation at email@example.com. We will make sure to help you the best way.
Tires or wheels do not fit on my car, can I get a refund?
You can get a refund if the tires or wheels are still new and have not been mounted and balanced. Important! Extra fees will be applied to return your order if you unfortunately made a mistake while ordering. We will help you find the right size for your car. Contact us by email at firstname.lastname@example.org to report the situation.
Is there a warranty on new tires or wheels?
Yes, there’s a warranty on new tires and wheels. The conditions on the warranty depend on each manufacturer. To make sure that it applies to your situation, write us at email@example.com.
How can I get the mail-in rebate on my purchased tires?
You must claim your purchase on the manufacturer's website by filling out an online form or by downloading a paper form that you can mail them. Make sure you have all documents needed for your claim. It may take a few weeks before you receive your rebate: be patient! If there is any problem, as the mail-in rebates are managed by each manufacturer, you must follow up directly with them.
Can you give me a better price?
We benchmark our prices many times a year. We do try to offer the better prices! You saw a better price elsewhere? We can price match under a few conditions: for example, the SKU must be the same and the price must not be discounted. Contact us for more information by chat, email or by phone at 1 855 380-5285.
Do you have promotions?
Can I get a discount if I buy a large quantity of tires?
Do you have a tire shop to install our tires and wheels?
Unfortunately no. We are only a dropship vendor that ships all across Canada. We can put nitrogen, TPMS, stud your tires or mount and balance them on your new rims, but we do not install tires and wheels on your car and we do not have affiliated garages either.
Do you offer financing plans?
Yes, we offer plans with PayBright by Affirm. You can create an account on PayBright and choose a payment plan (12 or 24 months) before completing your order. If so, you will need your card number at checkout. Or you can follow the steps after choosing PayBright by Affirm in the payment options. You will have to pre-authorize the monthly payments from your bank account: the approval time is quite fast. You will be able to complete your order easily with PayBright, and pay later!
Where do you deliver?
We deliver almost anywhere in Canada except Yukon, Northwest Territories, Newfoundland and some rural areas. Please note that we do not ship to the USA.
Do you offer free shipping?
Yes, we do offer free shipping, but certain conditions apply.
Free shipping applies to a minimum purchase of 4 tires or 4 wheels. Other conditions may apply, such as the size of your items or the delivery address. Delivery costs will be shown at checkout, whether free or not.
For a company like us, it is hard to offer free shipping for all orders (though we would looove to. But we are not Amazon!). But...! We do offer rebates on shipping! Depending on the tires you buy and your location, your shipping may be discounted (if it is not free)! Good to know! The discounted shipping fees will be indicated in the product’s page. See our shipping and delivery section for more information.
Can I give a different address than billing for delivery?
Unfortunately no. Due to fraud prevention, we only ship to the billing address. As such, we thank you in advance for your understanding.
Do you deliver to PO boxes?
Unfortunately no as we need a signature upon delivery.
Is a signature required upon delivery?
Our shipment always requires a signature upon delivery. All orders are safely prepared and packaged to guarantee trouble-free shipment and are then shipped by reputable carriers. Accessories, if any, will be properly wrapped with one of the wheels, therefore you should inspect the packaging for accessories before throwing them away and acknowledge their receipt.
Will my tires be covered if there is damage in transit?
If an item of your order seems to be damaged, take pictures as soon as you receive it and send us an email at firstname.lastname@example.org. As each case is unique, we will take the time to analyze yours, make sure the damage comes from delivery or handling, and find the best solution to help you out.
How to shop tires
How do I find the right tire size for my car?
Enter the year, make and model of your vehicle in our selector on our homepage and you will get the original tire size for your vehicle. You can also take a look at the size written on the side of your actual tires on your car.
Finally, refer to the label inside the driver's door to see the original dimensions of your tires. Lear more about the meaning of the numbers int the tire size just here.
How do I choose the right tire for my car?
Choosing the right tire depends on various factors. We determine the right tire for you by taking into account your type of car, the mileage you drive, the type of roads you drive on, the loads you have to pull, and more.
As it may be confusing, we recommend chatting online with our experts during business hours: we will be happy to help you with your purchase. Check out our top 3 winter tire picks of the year.
How long does a tire last?
A tire must be replaced when it comes to 4/32 of treadwear use for summer tires, and 6/32 of treadwear use for winter tires. Considering an average use, you may use your tires between 3 to 5 seasons.
What is an LT tire?
LT stands for light truck tire, which is a tire that has several additional layers such as 6 ply, 8 ply or even 10 ply of material. This type of tire is designed for pickup trucks and trucks with a load to pull. You can learn more about LT tires on our blog just here.
Are all-season tires good for winter?
Some tire manufacturers will use the term “all-season” in their tire name, but are they really made for winter? Not so fast! “All-season” doesn’t mean “all-weather”. Depending on the brand, the treads are not designed for rough winter conditions.
Contact us by email at email@example.com before buying all-season tires to make sure they fit your needs. You can also listen to our expert Teddy to learn more!
What is a run-flat tire?
A run-flat tire is a tire that is designed to run for a period of time without air inside: run-on-flat! This type of tire is common on higher end vehicles that do not have spare wheels. Instead, they rely on run-flat tires to give the driver enough time to get to the garage. Our blog tells you more just here.
What is a TPMS?
The vast majority of vehicles today (but not all!) come with tire pressure monitoring sensors (TPMS). These small devices are installed in the wheels of your car and monitor the pressure of your tires on the dashboard of your car. When one of your tires loses a lot of air, your dashboard will warn you instead of driving on until you get a flat.
Can we replace just one tire?
Yes, you can. But it is recommended to change the pair of front or rear tires to maintain good handling: otherwise, it will wear out faster and may cause mechanical problems like steering.
Which winter tire should I choose for my electric car?
As noise and car’s weight are important factors to take into account in terms of electromobilism. It is essential to consider many characteristics while shopping your next winter tires for your electric car.
Currently, some tire manufacturers have released models specifically designed for electric vehicles.
Over time, the range will grow. Until then, you can chat with us online during business hours for our experts’ advices or send us an email at firstname.lastname@example.org. Here are some tips to shop your winter tires for your EV.
What are the best trailer tires?
We have few trailer tires in our selection. To make sure you buy the right one for your needs, consult our experts by chatting online during business hours or sending us an email at email@example.com. You can also take a look at our top selection in our article.
What are the best tires for my SUV?
Depending on the use of your car, we have the right tire for your SUV. You may ride the bumpy road to the cottage or pull your trailer: consult our experts by chatting online hours or sending us an email at firstname.lastname@example.org. Here are some tips to help you shop tires for your SUV.
Are my tires still good?
There are different ways to know if your tires are still good, such as the quarter test. Simply take a quarter and insert it between two grooves in the bottom of the tire, making sure that the nose of the moose is facing down. If the moose nose disappears, your tires are still good. If the nose is visible, you should consider changing your tires for your own safety. The thickness is less than 6/32.
What should I do if I have a flat tire?
You should not drive on a flat tire, even to the nearest gas station! It could do more damage to your tires. Instead, put on your spare tire to go to your nearest garage or call a tow truck. To prevent this annoying situation, you can buy a portable tire inflator you can keep in your car in the event of a flat.
My tires are losing air, what should I do?
Riding with a deflated tire can be risky and increases fuel consumption. The friction of your tires and braking is less efficient and can lead to a flat tire. You should get to the nearest garage to put air in your tires by following the optimal pressure on the bottom sticker of the left door of your car. Refer to our tire pressure guide for more details!
What is a studded and studdable tire?
If you drive daily on country roads or ice covered roads, this is the type of tire you need!
A studded tire is a tire with studs that is installed directly at the factory on the production line. This ensures uniformity of installation. Studdable tire requires an in-shop installation by a technician and are slightly less expensive. However, the tire must be new and must not have been driven before the studs are installed.
Not all indoor parking lots or condos accept studded tires. Studded tires are legal during some specific periods that vary depending on your province.
Make sure to confirm with your local regulations before buying some.
Can I drive with my winter tires in the summer?
You can, but it is not recommended! Above 7 degrees, the tire compound loses its effectiveness, reducing the tire's handling qualities which you would get with a summer or all-season tire.
Can I add nitrogen to my tires?
Of course! Nitrogen offers a lot of benefits, like a stable tire pressure and a reduced fuel consumption. You will have the option to add it to your shopping cart if you buy wheels too. Nitrogen has many more advantages, find out more here!
Do you sell spare tire?
Yes, we do! We need some information about your car in order to guide you. Write to us at email@example.com or chat with us online during business hours.
What is the optimal pressure for my tires?
Just take a look on the label on the driver's door, the pressure will be indicated.
My vehicle does not appear in the drop-down list on your website when I search by vehicle, what should I do?
Even though we try to keep our list up-to-date, some vehicles may be missing. Send us an email at firstname.lastname@example.org detailing year, make and model of your car: we will gladly help you in your research.
I can't find the tire I want, what should I do?
You don’t find the specific tire you are looking for? Chat with us or send us an email at email@example.com. We will be happy to help you or offer you an equivalent tire.
How to shop wheels
What is the size of my wheels?
What is the difference between alloy wheel and steel wheel?
It depends on what you're looking for. For a beautiful look on your car, alloy wheels are the best for their design and color while steel wheels are less aesthetics but more robusts to the ravages of winter. They absorb more shocks and are more resistant to impacts.
Steel wheels are less expensive than alloy wheel and more durable. It depends on what you are looking for.
I need help for the size or to choose my wheels, can you assist me?
Of course we can! We will be glad to help you! Contact us by email at firstname.lastname@example.org or by chat during business hours.
Do you mount wheels and tires?
Yes, we do! You can add the mounting and balancing service in your cart when purchasing a set of tires and rims. You can even add nitrogen!
Returns and refunds
Can I return tires and wheels I ordered and get refunded?
Of course you can! Ordered the wrong size? Changed your mind? We can take back your unused and unmounted tires within 30 days after delivery date. Send us an email at email@example.com with your order number. We will guide you with the steps to follow to return your order and get refunded.
Please note that some conditions apply: read more in our Returns and refunds section.
I installed my tires on my car but I noticed that the size is too big?
Unfortunately, we cannot take back your tires or wheels because they have been mounted on rims. It is non-refundable and non-exchangeable. For more information, see our Returns and refunds section.