When will I receive my tires or wheels?
Enjoy our express shipping on your tires and wheels order, anywhere in Canada (1-6 business days).
Expedition and delivery
All orders are safely prepared and packaged to guarantee trouble-free shipment and are then shipped by couriers. Accessories, if any, will be properly wrapped with one of the wheels, therefore you should inspect the packaging for accessories before throwing them away and acknowledge their receipt.
Reception of your order
Upon arrival, customer is responsible for checking the merchandise. If an item is defective, lacking or incorrect, please notify TireDirect within 24 to 72 hours of reception, before any installation. TireDirect will not approve a claim outside of 30 days from the purchase date. The customer is required to make sure the received equipment is in proper and working order.
Does TireDirect offer free shipping? If not, what will the charges be?
Free shipping? Yes and no…! Let’s explain. As tires are big and heavy, it is very expensive to ship. For a company like us, it is hard to offer free shipping (though we would looove to). But…… We do offer rebate on shipping! Depending on the tires you buy and your location, your shipping may be free! Good to know! Rebates are indicated in the product’s page.
In some cases, the website may suggest your order to be valid for a free shipping offer. This is based on our cost estimate of your shipping prices and may, at all times, be revoked. In some rare cases, we may ask you for a coverage fee after your order comes through to ensure we can cover the costs of shipping, especially to remote areas of Canada where shipping fees are pricier based on weight and distance, and are expected to be so by the customer ordering the products.
We ship all across Canada. The shipping fees may vary according to the total weight of your order and your location. Shipping fees are estimated in your cart, once you’ve provided your postal code.