Alloy Wheel or Steel Wheel Purchase Policy
*Applicable on all rim, wheel, accessories and/or tires and wheels packages.
As a customer, you are responsible for ensuring that the product ordered is the right one for your vehicle and your needs. You must ensure to have the dimensions, weight and speed specified by the manufacturer, and also to have the proper bolt model, hub bore, offset, etc. for the car on which the equipment will be used before the order is placed. You are also in charge of giving the appropriate information to the agent when making any information request and/or order by email and you should verify the exactness of the information as soon as you receive the confirmation and before shipping your order. TireDirect shall not be held responsible for any error or lack of information from the client, in such cases, a return or exchange may be declined.
MOUNTING AND BALANCING
Prior to any wheel installation and/or assembly for on-road usage, please be sure to thoroughly test the fitment of your new wheels on each axle of your car to ensure their compatibility. You have to verify there are no contact points between the wheel and the vehicle. In the case where the wheels were installed or tires mounted on the wheels prior to the fitting test, it could not be possible to return or replace them.
EXPEDITION AND DELIVERY
All orders are safely prepared and packaged to guarantee trouble-free shipment and are then shipped by couriers. Accessories, if any, will be properly wrapped with one of the wheels, therefore you should inspect the packaging for accessories before throwing them away and acknowledge their receipt.
RECEPTION OF YOUR ORDER
Upon arrival, customer is responsible for checking the merchandise. If an item is defective, lacking or incorrect, please notify TireDirect within 24 to 72 hours of reception, before any installation. TireDirect will not approve a claim outside of 30 days from the purchase date. The customer is required to make sure the received equipment is in proper and working order.
For any return* and/or cancellation, please read our product policy to establish if your product can be exchanged or credited. Some certain conditions apply to wheels and packages.